終端系列 - 擬真視訊環境 Cisco TelePresence System 3210 Cisco TelePresence System 3010 Cisco TelePresence System 1300 Cisco TelePresence T3 多用途視訊會議 Cisco TelePresence Profile 系列 Cisco TelePresence Profile 6000 MXP 個人系統 Cisco TelePresence EX90 Cisco TelePresence EX60 Cisco TelePresence System 1100 Cisco TelePresence System 500 32-inch or 37-inch Cisco TelePresence Movi Cisco IP Video Phone E20 平台解決方案 Cisco TelePresence Codec C90 Cisco TelePresence Codec C60 Cisco TelePresence Codec C40 Cisco TelePresence Quick Set C20 Cisco TelePresence Edge95/75 MXP 產業解決方案 Cisco Health Presence Cisco TelePresence System Intern MXP Cisco TelePresence System Educator MXP Cisco TelePresence System Tactical MXP 基礎建設系列 - 連線控制 Cisco Unified Communications Manager Cisco TelePresence Video Communication Server Live Operator 多點視訊會議 Cisco TelePresence MSE8000 Cisco TelePresence 4500/4501 Cisco TelePresence 4200 Cisco TelePresence Server Cisco TelePresence Multipoint Switch 媒體服務 Cisco TelePresence Recording Server Cisco Media Experience Engine(MXE)Series Cisco Media Processing System (MPS)800 Cisco Media Processing System (MPS)200 Cisco TelePresence IP VCR 2200 Series Cisco TelePresence Advanced Media Gateway 3600 Series Cisco TelePresence IP Gateway Cisco TelePresence ISDN Gateway 視訊管理 Cisco TelePresence Manager Cisco TelePresence ManagementSuite (TMS) Cisco ūmi CUCM : Cisco Unify communication manger – IPT Cisco Unify Communication Manger Contact Center Express (UCCX) Contact Center Enterprise (UCCE) Customer Voice Portal (CVP) CU Videoconferencing (CUVC) CU Video Advantage (CUVA) CU MeetingPlace (CUMP) Cisco Unified IP Phone 9971 Cisco Unified IP Phone 9951 Cisco IP Communicator (CIPC) 行動方案 CU Mobility Advantage (CUMA) CU Mobile Communicator CUC Integration for MS Office Communicator Cisco Unified Presence (CUP) Cisco Unified Presence Client(CUPC) Medianet Integrated Services Routers Generation 2   CUCM Cisco Unified Customer Voice Portal (CVP)       產品說明   憑藉Cisco Unified Customer Voice Portal，以自己獨有的方式提供了語音和視頻自助服務。機構能夠在電話上提供智慧、個性化的自助服務，使客戶能從服務中心高效地檢索所需資訊。 主要特性和優勢   客戶能夠利用觸控式螢幕服務或自己的語音自助請求資訊，如果需要業務代表説明，Cisco Unified Customer Voice Portal能轉發客戶提供送的資訊，並將呼叫轉接至業務代表，使客戶獲得滿意的服務體驗。此外，Cisco Unified Customer Voice Portal還能支援3G手機和資訊的視頻交換，包括自助服務、佇列和業務代表支援等。

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